Background

Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in

1968, Concern Worldwide has nearly 4,000 personnel working in 23 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing

support from Concern.

Concern envisions a world where no one lives in poverty, fear, or oppression where everyone can exercise their rights to a decent standard of living with equal access to opportunities. We believe in creating a culture of inclusion where everyone feels empowered to bring their full, authentic selves to the workplace. Building a diverse and inclusive team is an absolute necessity to deliver the solutions needed to achieve our core mission, because without promoting justice and equality, we cannot eliminate extreme poverty.

Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.

Position Background

As part of Concern US’s current strategic plan, over the next two years, the organization will continue to leverage its organizational strengths to see the gains that have been made over the past decade in reducing hunger and poverty extended to the poorest, most isolated communities. Concern US will do this by focusing on three main priorities: 1.) Grow net income and diversify funding sources in order to sustainably support Concern’s programs. 2.) Support the development and implementation of quality programs, enhanced by knowledge exchange and external engagement. 3.) Relentlessly pursue organizational resilience and cultivate an adaptive culture with the right talent to achieve operational excellence.

Concern Worldwide US is seeking a talented Director, Human Resources who can manage and further advance the organization’s Human Resource profile to attract, develop, motivate, and retain productive, engaged employees. In collaboration with and under the direction of the CFO, the Director of Human Resources will be responsible for the Human Resources function of Concern Worldwide US and provide assistance to the international network of Concern Worldwide on human resources and recruitment. In addition, a primary responsibility of this role is to lead the organization in fulfilling its strategic vision of becoming a top tier employer in our market and sought out by candidates as a primary choice for employment.

Chief among your priorities will be your work in the area of Diversity, Inclusion, and Belonging (DIB). The Director, Human Resources will support the DIB team in creating and delivering initiatives designed to build a culture of inclusion and ensure the long-term sustainability of diversity and inclusion efforts. The successful candidate will be a champion for DIB, successfully build and maintain relationships with key stakeholders, and design and execute creative ways to develop Concern US’s approach to DIB as we continue to scale our efforts.

Concern Worldwide US will look to the Director of HR to develop the members of our team, creating exciting career paths, and fostering a community of diversity, high performance, innovation, and passion. You will be expected to deliver a perspective on HR trends to senior colleagues to help shape strategy and business procedures as well as set standards and ensure best HR practice in the US office. Important will be your ability to drive continuous improvement and build our employer reputation through best in class employee recruitment and development strategies.

Main Duties & Responsibilities

• Support the management team and staff on all aspects of employee relations

• Oversee the management of all Concern US HR policies and procedures

• Provide assistance and advice to Managers in the roll out of personnel policies and ensure that the

requirements of the Concern US HR policies are adhered to by all employees

• Conduct comparative reviews and audits of current policies and practices to Labor Laws (federal, state and local) and donor policies; ensuring the organization remains compliant at all times and maintains

minimal company exposure to lawsuits

• Lead in the design and manage the implementation of programs and initiatives that further Concern

US’s DIB strategy and contribute to creating a more diverse and inclusive workplace

• Attend applicable HR conferences in order to stay current in the field and relevant in the marketplace

• In partnership with the CFO, lead on all US Office PSEA related matters

• Lead on all duty of care matters; working with managers to monitor all US staff work related travel

Leadership and Strategic Management

• Provide strategic, functional and technical leadership of the following Concern US HR functions: recruitment & selection, performance management, compensation & employee benefits, training & development, retention, employee relations, workforce analytics and all PSEA related matters

• Preparation of on-going and Board related reports for senior leadership team

• Provide strategic advice and guidance to the Senior Leadership Team on all HR related matters

• Work with the global HR team to develop and implement long / short-term plans, practices and

procedures that are aligned with Concern’s objectives and industry best practices

• Act as a champion of corporate priorities and change within the organization

Performance Management & Employee Development

• Responsible for organizational Talent Management across offices in New York, Chicago, and Los

Angeles

• Manage Concern US’s Performance Review process, providing guidance to managers on performance

appraisals and the development of performance standards

• Identify relevant training and development opportunities for staff

• Responsible for the development, implementation and tracking of employee development programs

• Coach managers on employee relations and manage difficult situations to resolution

• Anticipate and resolve complex problems and questions, including employee relations issues, in an

economical and equitable manner compliant with legal regulations and general business practices

Recruitment/Employment

• Oversee organization-wide recruitment, ensuring Concern US is equipped to attract, retain and motivate a high quality, diverse workforce enabling it to carry out its mission and achieve its objective

• Collaborate with management to determine the recruitment strategies tailored to each vacancy

• Manage the entire recruitment process with the assistance of the HR Coordinator — this includes the preparation of job descriptions, identifying the best advertising channels, collaborating with recruitment agencies, short listing applications, arranging interviews, and working closely with Managers and Directors in all aspects of pre and post-interview preparation

• Collaborate with hiring managers to thoughtfully craft comprehensive onboarding plans and introducing new hires to the organization and their roles

• Facilitate the acquisition of work and resident visas, when required

• Provide assistance to the Concern Worldwide Ireland office on recruitment of staff for Concern’s overseas programs – this includes posting of job vacancies in various locations, organizing and conducting interviews as requested by HR in Concern Worldwide Ireland

• Manage Concern US Fellowship program

Compensation & Benefits

• Manage Total Rewards approach: work with CEO and CFO to set salary determinations; conduct

periodic salary and benefits benchmarking surveys within applicable markets and develop related salary protocols; oversee annual auditing and selection/negotiation of benefits package

• Monitor all pay practices and systems for effectiveness and cost containment

• Complete fiscal year-end ERISA testing and tax reporting (Form 5500)

• Participate in relevant HR surveys, monitoring and benchmarking the organization

• Responsible for the Group Benefits Administration, including the recommendation of changes to

benefits based on current trends and providing general information to CUS employees

• Manage payroll with the assistance of the HR Manager and Controller

Administration & Management

• Supervise, coach and develop HR Manager

• Management of accurate and compliant records in the Human Resources Information System (HRIS)

and Applicant Tracking System (ATS)

• Develop and deliver HR reports for Senior Leadership Team on all HR related matters

• Advise the CFO on various HR related projects

 A minimum of 8 to 10 years’ experience of progressive HR generalist responsibility in a human resources department, preferably with multiple office locations.

• Comprehensive knowledge of HR management principles and best practices

• Knowledge of State, Federal and NYC labor laws related including; EEO, ADA, Workers’ Compensation, Wage and Hour, COBRA, FMLA, and NYS Paid Family Leave

• Strong communications and interpersonal skills, the ability to work and build relationships with people from many cultures, and a commitment to the mission of Concern

• Collaborative team player comfortable leading as well as executing projects as required

• Experience in supervising and developing staff

• Strong work ethic coupled with enthusiastic and passionate approach to one’s work

Must exhibit a high degree of professionalism and integrity. The ability to function as a catalyst, coach, and doer, guiding people at all levels of the organization by utilizing a facilitative approach and

advancing the learning and development of others

• Demonstrated knowledge of current best practices and trends in diversity and inclusion, including familiarity with key concepts (e.g. cultural competence, unconscious bias, etc.) Practical experience designing and/or implementing D&I programs preferred

• Experience with an international organization, preferred

• Must have proficiency in computer skills, including Microsoft Word, Excel, PowerPoint and Outlook.

• Ability to demonstrate good judgment, discretion and confidentiality at all times

• Excellent time management and prioritization skills are absolutely necessary

• Eligibility to work in the US at time of hire

 About Concern Worldwide

Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in 1968, Concern Worldwide has nearly 4,000 personnel working in 24 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.

Concern envisions a world where no one lives in poverty, fear, or oppression where everyone can exercise their rights to a decent standard of living with equal access to opportunities. We believe in creating a culture of inclusion where everyone feels empowered to bring their full, authentic selves to the workplace. Building a diverse and inclusive team is an absolute necessity to deliver the solutions needed to achieve our core mission, because without promoting justice and equality, we cannot eliminate extreme poverty.

Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.

The Business Development unit in New York provides proposal development support, coordination, and technical assistance to raise new business from the US Government (USG), as well as leadership in the cultivation and management of strategic partnerships with US-based foundations, private sector entities, and other institutions

The Role:

Concern Worldwide US seeks a highly motivated team player to help us raise new funds from and expand our partnerships with institutions, with the ultimate aim to maintain and expand support for Concern Worldwide’s global humanitarian and poverty alleviation programs. This is an exciting opportunity to play an important role on a growing team, and to contribute to strategy, proposal development, and negotiation with donors and partners. As a member of the Business Development unit, the Senior Business Development Specialist will report to the Senior Director of Business Development & Institutional Partnerships and work closely with colleagues in and across departments as well as with Concern colleagues worldwide.

Responsibilities: including but not limited to

· Take responsibility for the administration, production, and configuration of pitch and proposal submissions in a dedicated geographic portfolio;

· Lead on the development of high quality proposals and supporting documents for proactive pitches as well as responses to competitive solicitations for a variety of institutional donors;

· Serve as a lead or support writer on proposals, contributing both technical and non-technical content and integrating inputs from staff and partners into a responsive, coherent proposal with a compelling vision and clear win themes;

· Conduct thorough reviews of technical proposals, and support reviews of financial proposals with Concern US Finance team, to ensure they are programmatically sound, meet high copy and quality standards, and maintain donor compliance (including USAID and State Department) and solicitation- or donor-specific guidelines and deadlines, with a particular focus on proposals from USAID, USAID’s Bureau of Humanitarian Assistance, and US Department of State’s Bureau of Population, Refugees and Migration;

· Provide expertise in positioning, capture planning and proposal preparation for specific opportunities with institutional donors;

· Support research, outreach, networking, and ongoing relationship management with strategic partners, as well as develop compelling pitches and value propositions for key foundation and corporate prospects;

· Liaise with International Program Directorate in Ireland and Concern country program staff to provide guidance, coaching, and technical assistance on all aspects of business development, including pre-positioning, program design, pitch/proposal development, and negotiation with donors and partners;

· Support and guide identification of partners and negotiation of Concern’s role on proposal teams (in prime and sub recipient roles), ensuring competitive and strategically aligned teams;

· Travel to strategic countries to assist with priority program and proposal development efforts important to Concern’s growth targets, as requested and jointly approved;

· Promote efficient communication externally as well as within the BD team to ensure effortless team function;

· Work with colleagues on the BD team to ensure the knowledge management systems are up-to-date;

· Collaborate with various teams, both in US office as well as worldwide, such as Communications, Marketing, Development, and Finance, to support the achievement of Concern’s mission;

· Conduct other duties in the Programs function as needed.

· A minimum of five years’ experience working in international development, humanitarian, or social sector;

· Demonstrated track record in securing and/or managing high value awards from US or other governments, private institutions, multilateral or other donors;

· Knowledge and experience of US Government business development processes, specifically those of USAID and/or US State Department;

· Proven ability to write clear, logical, articulate, and persuasive proposals, including cost proposals and budgets;

· Excellent English language editing skills and exceptional attention to detail;

· Demonstrated ability to multi-task and handle multiple and often competing deadlines, which involves working with colleagues in different time zones;

· Demonstrated ability to conduct rigorous research and analysis, and present insights in a clear, concise manner;

· Strong interpersonal skills (e.g., facilitation and conflict management) and the ability to work in a culturally diverse team environment;

· Commitment to the work and values of Concern Worldwide;

· Eligibility to work in the US.

Desirable:

· Track record of securing awards from USAID, including USAID’s Bureau of Humanitarian Assistance, and/or the State Department’s Bureau of Population, Refugees and Migration;

· Experience leading USAID opportunity tracking, pre-positioning, intel capture, and partner negotiation;

· Ability to travel overseas on short-term assignments with minimal notice;

· Overseas living and/or professional experience;

· French or Arabic language skills.

Job Title: Program Officer, Humanitarian Training

Contract Length: 14 months

Exact Job Location: Chicago or New York, US

Reports To: Program Manager, Humanitarian Training

Liaises With: Vice President of Programs, Senior Program Officer, Senior Technical Advisor – Localization, Senior Programs Specialist, Consortia Partners.

About Concern

Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in 1968, Concern Worldwide has nearly 4,000 personnel working in 24 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.

Concern envisions a world where no one lives in poverty, fear, or oppression where everyone can exercise their rights to a decent standard of living with equal access to opportunities. We believe in creating a culture of inclusion where everyone feels empowered to bring their full, authentic selves to the workplace. Building a diverse and inclusive team is an absolute necessity to deliver the solutions needed to achieve our core mission, because without promoting justice and equality, we cannot eliminate extreme poverty.

Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.

Position Background:

The Program Officer, Humanitarian Training will be a new and integral member of Concern’s Programs Team. Working in the Humanitarian Training Unit with the Vice President of Programs, Program Manager, Humanitarian Training, and Senior Program Officer, this position will support the implementation and expansion of a growing collection of Concern’s humanitarian capacity strengthening and research programs. Specifically, the Program Officer, Humanitarian Training will work directly under three such USAID funded programs: National NGO Program on Humanitarian Leadership (NNPHL), the Building a Better Response Project (BBR), and Beyond Barriers: Overcoming Funding and Workforce Obstacles to Achieve a Localized Humanitarian Response.

The background for these programs is as follows:

With funding from USAID, Concern, in consortium with Harvard Humanitarian Initiative (HHI) and International Medical Corps (IMC), developed the National NGO Program on Humanitarian Leadership (NNPHL) in 2016. Now in its fifth year, NNPHL is a well-regarded training program that offers learning on humanitarian leadership, management, and topical issues critical to advancing humanitarian principles and alleviating suffering. Led by Concern, the NNPHL partners work together to ensure that quality leadership development opportunities are available for a wide range of humanitarians, with particular emphasis on national level staff working at national NGOs, gender balance, and regional representation. NNPHL has grown in scope and depth over the years by building on lessons learned, ultimately creating a world class leadership program for humanitarian professionals and reaching more than 3,650 learners throughout the world, including both blended learning participants and online learners. Additional information on the program can be found here: https://www.concernusa.org/nnphl.

Through a comprehensive e-learning coupled with remote and in-person workshops, the Building a Better Response Project (BBR) aims to build the capacity of NGO personnel, and other humanitarian actors, to engage with the international humanitarian coordination system in a manner that improves overall coordination and response to the needs of affected populations. The project, now in its eight year, is implemented by a consortium led by International Medical Corps, along with Concern and Harvard Humanitarian Initiative, with funding from USAID. To date the program has reached over 70,000 humanitarians and has held over 90 trainings in 46 countries. Additional information on the program can be found here: www.buildingabetterresponse.org.

With funding from USAID, Beyond Barriers is focused research project that will conduct in depth analysis across five different humanitarian contexts, with a view to develop transferable learning on funding and staffing issues within the lens of localization. This analysis will be highly participatory, bringing in key stakeholders and participants across the areas targeted via in person 2 – 3-day consultation workshops, in-country site visits, and online global consultations. The research will build on gains made through existing USAID funded programming to incorporate learnings from Concern’s initiatives aimed at strengthening local humanitarian response capacity, including the Building a Better Response Project (BBR), and the National NGO Program on Humanitarian Leadership (NNPHL).

MAIN DUTIES & RESPONSIBILITIES:

Cohort Management & Workshop Logistics

· Work in collaboration with the Senior Program Officer to manage program communications for NNPHL participant cohorts, ensuring that program participants are well-informed on learning objectives, course requirements, assignments, workshops, coaching, and other relevant program information.

· Lead on the planning, administration, and logistics for upcoming BBR and NNPHL remote and in-person trainings (e.g. travel and venue logistics, participant support, etc.). This includes on-site logistics for week-long NNPHL intensive leadership trainings.

· Serve as the primary contact for all remote and in-person workshop logistics, including venue staff, and other workshop related vendors; and provide onsite troubleshooting for the participants and support the instructors when needed for NNPHL and BBR trainings.

Program Coordination

· Work extensively with Program Manager and consortia partners to ensure that all NNPHL and BBR program deliverables are met.

· With support from the Senior Program Officer, coordinate the application and selection processes for NNPHL Leadership Trainings and BBR Integrated Learning Workshop applicants.

· In collaboration with the Senior Program Officer, adapt and disseminate program documents for each NNPHL and BBR participant cohort (e.g., Participant Handbook, Syllabus, Welcome and Logistics Note, Coaching Handbook, Participant Bios, etc.).

· Manage the coaching and final assignments for the NNPHL program cohorts. This includes coaching recruitment, orientation, updating and maintaining related program documents, following-up with program participants on their progress, managing submissions/filing and documenting final assignment topics, and providing administrative support to the participants.

Administration and Finance (including reporting)

· In collaboration with the Program Manager and Senior Program Officer, lead on the development of donor reporting; submit quarterly and bi-annual USAID Narrative and Financial reports for NNPHL, Beyond Barriers, and BBR.

· Manage program and grant data, including monitoring and submission of NNPHL and BBR training data for USAID’s TraiNet as well as the management of all current and alumni participant data and information.

· Working with the organization’s web management vendor, lead on the NNPHL Online Course web administration, maintenance, and updates.

· Provide ad-hoc administration support to the organization’s Programs Team and other projects as needed.

· Working with the Senior Technical Advisor, provide administrative support to Beyond Barriers for research events, consultations, and workshops, as needed.

Communications 

· Collaborate with consortium partners on organizing and maintaining external program documents (e.g. ensuring the program updates are posted on the program websites, developing program brochures and outreach documents as well as internal stakeholder documents (e.g. managing the program files).

· Working closely with the Program Manager, disseminate program information on program social media and community of practice email outreach.

· Support the development of the quarterly NNPHL Alumni newsletter and NNPHL “Humanitarian Voices” blog series, working closely with participants and Concern’s Communications Team to document and disseminate stories.

ESSENTIAL

· 2+ years of experience working for an international or domestic NGO.

· Demonstrated 2+ years of project administration and coordination experience, preferably in the humanitarian sector.

· Proven track record of supporting multi-partner projects.

· Excellent communication and writing skills with a demonstrated ability to produce compelling proposals and reports.

· Must be detail oriented with excellent time management and organizational skills.

· Must have the ability to work well under pressure in order to meet multiple, competing deadlines.

· Must possess strong emotional intelligence and able to manage competing interests and ideas

· Must be culturally sensitive and able to work with cohorts of participants from around the world

· Possess energy, initiative, and flexible approach to work, including with the willingness to travel internationally and domestically (approximately 20%).

· Strong commitment to Concern’s mission and values.

· Position to be based in either of Concern’s New York City or Chicago offices, but open to being remote from elsewhere temporarily.

· Candidate must have eligibility to work in the US.

DESIRABLE

· Undergraduate degree in Humanitarian Assistance, International Development, or other relevant discipline.

· Previous work experience overseas with an international or national NGO and knowledge of the humanitarian sector.

· Experience participating in, coordinating, or supporting blended learning programs (i.e., in-person and distance learning).

· Experience with website development and management, specifically on WordPress.

· Graphic design experience and competency.

· Familiarity with collecting and analyzing program data.

Familiarity with US Government donor relations and compliance, particularly USAID/BHA.